Announcement 20-0017: CMS Client Services Call Option

Overview

During the current telecommuting work arrangement Carrington Mortgage Services, LLC (CMS) is operating under, the Carrington Client Services Department will not be taking inbound phone calls and will request that Correspondent Sellers email all inquiries to ClientAdministration@CarringtonMS.com. The team will respond to email inquiries by phone and email as soon as possible.

The phone tree option for Correspondent Sellers at (844) 873-7010 (Option #4) has been updated with the following temporary message when the Client Service option is selected:

You’ve asked to speak with someone from our Client Services department. As our Associates are telecommuting temporarily due to the COVID-19 situation, we cannot take your call at this time. Please email your inquiry to ClientAdministration@CarringtonMS.com and we’ll respond back by email or phone as soon as possible.”

Contacts

Please contact CorrespondentRM@carringtonms.com with any questions.

Carrington thanks you for your business.