Announcement 20-0017: CMS Client Services Call Option

April 2, 2020

Overview

During the current telecommuting work arrangement Carrington Mortgage Services, LLC (CMS) is operating under, the Carrington Client Services Department will not be taking inbound phone calls and will request that Correspondent Sellers email all inquiries to ClientAdministration@CarringtonMS.com. The team will respond to email inquiries by phone and email as soon as possible.

The phone tree option for Correspondent Sellers at (844) 873-7010 (Option #4) has been updated with the following temporary message when the Client Service option is selected:

You’ve asked to speak with someone from our Client Services department. As our Associates are telecommuting temporarily due to the COVID-19 situation, we cannot take your call at this time. Please email your inquiry to ClientAdministration@CarringtonMS.com and we’ll respond back by email or phone as soon as possible.”

Contacts

Please contact CorrespondentRM@carringtonms.com with any questions.

Carrington thanks you for your business.

Government Agency Approvals

FHA Non-Supervised Mortgagee Approval #:
24751-0000-5
VA Automatic Lender Approval #:
902324-00-00

Mortgagee/Loss Payee Clause

Carrington Mortgage Services LLC
ISAOA/ATIMA
P.O. Box 692408
San Antonio, TX 78269-2408

Industry Links

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This information is provided for your convenience and Carrington Mortgage Services, LLC makes no warranties concerning the accuracy or completeness of any of the information. This is not financial or legal advice and should not be taken as such. This information is for mortgage professionals only and is not intended for distribution to consumers.
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An Equal Housing Opportunity Lender. Copyright 2007 - 2022 . Carrington Mortgage Services, LLC headquartered at 1600 South Douglass Road, Suites 110 & 200-A, Anaheim, CA 92806. NMLS ID # 2600. Toll Free # 800-561-4567. All rights reserved. Restrictions may apply. All loans are subject to credit, underwriting and property approval guidelines. Nationwide Mortgage Licensing System (NMLS) Consumer Access Web Site: www.nmlsconsumeraccess.com.

The content of this website is intended for licensed third-party originators or brokers only and may not be duplicated or disseminated to the public. Carrington Mortgage Services is one of the leading wholesale mortgage lenders.

Government Agency Approval | FHA Non-Supervised Mortgage Approval #: 24751-0000-5 | VA Automatic Lender Approval #: 902324-00-00

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